Atención al Consumidor / Customer Care

Libro de Reclamaciones Virtual

Conforme a lo establecido en el Código de Protección y Defensa del Consumidor (Ley N° 29571), ponemos a su disposición nuestro Libro de Reclamaciones virtual para registrar cualquier queja o reclamo respecto a nuestros servicios turísticos.

Business Legal Name
WILDFOREST PERU E.I.R.L.
Tax ID (RUC)
1000000000
Fiscal Address
Portal de Panes 999, Plaza de Armas, Cusco, Peru
COMPLAINT SHEET
LRV-2026-0001
Date: 26/09/2026
1

Claimant Consumer Identification

Enter your personal details to legally process and respond to your request.

Parent or Legal Guardian Information
2

Contracted Good or Service Identification

Indicate the service or product related to your complaint or claim.

3

Details of Claim & Consumer Request

Select whether your case is a Claim or Complaint according to Peruvian INDECOPI definitions.

Allowed formats: JPG, PNG, PDF, DOC (Max. 5 MB)
4

Sworn Statement & Legal Response Timeframe

Legal consumer rights guarantee under Peruvian INDECOPI framework.

Important Legal Information (Law No. 31435):
  • The provider must respond to this claim or complaint within a maximum non-extendable period of fifteen (15) business days.
  • Filing a claim does not prevent the consumer from seeking other dispute resolution channels, nor is it a prerequisite for filing a formal complaint before INDECOPI.
  • A full digital copy of this Complaint Sheet will be delivered to the registered email address.